Delivery and Returns Policy
Delivery Policy
Delivery Locations
We currently deliver to addresses within the United Kingdom.
Delivery Times
Orders are typically processed within 1-3 business days. Delivery times may vary based on your location:
Standard Delivery: 3-5 working days
Express Delivery: 1-2 working days
Shipping Costs
Standard Delivery: Free on orders over £30; a flat rate of £3.75 applies to orders under £30.
Express Delivery: A flat rate of £6.95 applies to all orders.
Order Tracking
When your order is dispatched, you will receive an email containing a tracking number. You can use this to monitor your delivery status.
Issues with Delivery
If your order has not arrived by the estimated delivery date, please contact our customer service team, and we will assist you.
Returns Policy
30-Day Return Period
You may return any unused item within 30 days of receiving it for a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
The item must be unused and in its original packaging.
It must be free from any damage or marks.
Proof of purchase e.g. Order reference
Return Process
To request a return, contact the team at bennyandflo@outlook.com or by using the contact us page, Instagram, Facebook, TikTok.
Return Shipping Costs
Customers are responsible for the return shipping costs unless the item is defective or incorrect. In such cases, we will cover the return shipping.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment.
Exchanges
If you wish to exchange an item for a different size or colour, please follow the return process and place a new order for the desired item.
Contact Us
For any questions regarding delivery or returns, please reach out to our team. We are here to assist you.